Rare Earth Dynamics Corp. will repair or replace this product at no charge to the purchaser for parts or for labor if the fault is reported within the warranty period. This warranty does not apply to damage that occurred as a result of abuse or misuse, abnormal service or handling, damage which may have been caused either directly or indirectly by another product, or if the product has been altered or modified in any way, or if the damage was caused by repairs or service provided or attempted by anyone other than Rare Earth Dynamics Corp or MAGNATRACK Authorized service center. *Any attempt to dismantle or repair a product without authorization from Rare Earth Dynamics will immediately void any existing warranty for that product. This warranty does not include or provide for incidental or consequential damages.
Refunds will only be granted within the first 10 days of delivery date. The buyer is responsible for all shipping costs to return items. To receive the return address buyers must submit a request for return on the support page magnatrack.com/support. We will email you the information you need to return items including a RMA I.D. to include on the return box. No exceptions will be made after the 10 days from delivery date have expired. All contents contained in shipment must be returned to include any manuals, documentation or other accessories. We do not currently charge a re-stocking fee on returns that meet requirements mentioned above. Refunds take 5 to 8 business days to process.
Use our Tech Support form to request a RMA if needed.