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Warranty & Return Policy

Warranty

The following warranty policies below apply to MAGNATRACK products including drum triggers, cymbals and cymbal triggers, and accessories if you are the original owner and can provide proof of purchase. This warranty does not apply to various accessories or third-party products.

Rare Earth Dynamics Corp. will repair or replace this product at no charge to the purchaser for parts or for labor if the fault is reported within the warranty period. This warranty does not apply to damage that occurred as a result of abuse or misuse, abnormal service or handling, damage which may have been caused either directly or indirectly by another product, or if the product has been altered or modified in any way, or if the damage was caused by repairs or service provided or attempted by anyone other than Rare Earth Dynamics Corp or MAGNATRACK  Authorized service center. *Any attempt to dismantle or repair a product without authorization from Rare Earth Dynamics will immediately void any existing warranty for that product. This warranty does not include or provide for incidental or consequential damages.

1 YEAR WARRANTY AGAINST FAILURE:
If a failure develops on any MAGNATRACK products within one year of purchase, MAGNATRACK will repair the failed item free of charge.  Customer shall be responsible for all shipping costs.

This 1 Year Warranty Against Failure does not cover deterioration or damage of any part due to normal wear and tear, abuse, or misuse on items such as but not limited to: dents, cracks, breaks or tears in the cymbals, cables, hardware, or other accessories. Cymbals that become damaged due to performance or normal wear and tear will not be covered by the Manufacturers’ Warranty. Please contact us for assistance in determining the nature of your problem.

INTERNATIONAL and DOMESTIC RETURN SHIPPING:
In the event of a warranty-related repair. MAGNATRACK shall be responsible for all DOMESTIC return shipping costs only, excluding Hawaii and Alaska. INTERNATIONAL shipping costs shall be entirely the responsibility of the customer, this includes shipping to MAGNATRACK and return shipping back to the customer. MAGNATRACK does not pay for any international shipping costs whatsoever.

RETURNS:
Refunds will only be granted within the first 10 days of delivery date. The buyer is responsible for all shipping costs to return items. To receive the return address buyers must submit a request for return on the support page magnatrack.com/support. We will email you the information you need to return items including a RMA I.D. to include on the return box. No exceptions will be made after the 10 days from delivery date have expired. All contents contained in shipment must be returned to include any manuals, documentation or other accessories. We do not currently charge a re-stocking fee on returns that meet requirements mentioned above.  Refunds take 5 to 8 business days to process.

Use our Tech Support form to request a RMA if needed.

Return Policy

To return a purchase, your item(s) must meet the following conditions:

Be in its original, unaltered condition. We reserve the right to reject any returns that have been altered or returned without original packaging.
Your return must be dropped off at a shipping location within 14 days of your original delivery date.
To receive the return address buyers must submit a request for return on the support page.  Please include the reason for the return in the message field.

Method of Refund: Once we receive the return, your money will be refunded via PayPal within 3-4 business days.

Please note:

Refunds exclude the original shipping fee.
Customers are responsible for return shipping fees.
Restocking fees do not apply.
Order Cancellation Return Policy
If you’d like to cancel an order before your item ships, please contact us via our support page to request cancellation. If you order has shipped, we cannot cancel but can process a refund per the instructions above.

Note that we are happy to refund the cost of your order minus the cost of PayPal’s transaction fee for your order.