We have been made aware of ongoing issues with our ecommerce provider that went unreported to our company as well as our web host. As you can see below it was something they were aware of but did not disclose to their clients. Our shipping team found a page by searching the sitemap that was not listed in their navigation menu. We our in the process of moving back to our WordPress site and We-Commerce platform.
Despite their bad business practices of not notifying clients and constant issues with orders missing, the responsibility to you falls on us. We are accountable to you and will make this right! The documents below are not meant to pass the blame solely on Ecwid. We should have been more vigilant and we own that 100%. Bottom line is your deserve better. At the bottom of the page you will find a contact form to enter your information regarding any unreceived order(s). You may also pick a trigger purchased in your order to receive an extra one for free. This is not an attempt to buy you off or lessen the serious nature of your experience. It is simply the right thing to do while we rectify the situation immediately. We can’t thank you enough for your business and we promise to make you a priority by learning from how we failed you.
Steve Riley
CEO Magnatrack