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Magnatrack FAQs

Our triggers are piezo based and are compatible with all models.
*piezo is popular inside the industry, however, some models may have trigger inputs that are both switch and piezo and may need to be configured to piezo in the module trigger setup. Some modules have the hybrid option for switch and piezo and in some cases, some module may not support piezo trigger on some inputs. (Example: ride) however, there are options for how you hook up.

Yes, please review your drum modules owners manual for instructions on how to adjust the triggers input sensitivity.

Yes, please review your drum modules owners manual for instructions on how to change the triggers sound.

No. Currently this is not an option, however, our soon to be released Lucid e-hat controller will fit all Hi-Hat stands and will allow for the natural acoustic play of the hi-hat. Installation of the controller will fit underneath the Hi-Hat stand foot pedal.

For now, you can use both the top and the bottom on a Hi-Hat stand in the closed position and use a normal control pedal for the open and close function of the module.

Yes, we offer phone support Monday – Friday 8:00 a.m.- 5:00 p.m. EST. For messages left after hours, you will receive a follow up call the next business day.

We can be reached at  (855) 624-8725

You may also use our website Chat function.

Our triggers and cymbals can be choked using our Low Volume Cymbal Choke MT-LVC

Try replacing the cable. If that doesn’t solve the problem then try resetting the module. If the trigger still doesn’t work, place a request for a replacement trigger if you are still within your warranty period or purchase a replacement trigger if you are outside of Magnatrack product warranty.

The Module you chose to use will have a Hi-Hat control input.  Most Modules do have a specific controller pedal that was designed for use with that module.  Many modules will allow the use of other aftermarket controllers.

*Reference your module documentation for further information.
*Additional Hi-Hat Controller/Stand required.

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Please read our policy on International Shipping

Most likely the wrong cable is plugged into your dual zone adaptor. Dual-zone requires a stereo-instrument cable. A stereo-instrument cable will have two (2) black rings near the tip. This is called a TRS cable.

Every trigger comes with our custom TRS cable for thru vent access thru the shell.

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