International Taxes and Duties
Attention International Customers:
Orders that ship outside of the United States may be subject to import taxes, customs duties, and fees levied by the destination country. You are responsible for these costs. Any additional charges for customs clearance must be paid by you. Customs policies vary widely from country to country; contact your local customs office for further information. If you refuse the package, you are responsible for all costs related to the return of the package.
International Warranty Information
Items that you purchase from Magnatrack carry a full warranty in the United States exclusively through Magnatrack. The product warranty will include coverage for parts and labor as specified by the Magnatrack’s warranty. Shipping cost and applicable duties and taxes are not covered. You can contact us with our online form.
You are welcome to send a product needing repair to Magnatrack and we will facilitate an authorized repair. Contact us to receive a Return Authorization Number (RA), write the RA on the shipping label, and ship it to the address below. We will have it repaired ASAP. We recommend registering the item as leaving your country for warranty repair so you don’t get charged duties on the repaired unit. We will complete warranty/zero dollar transaction paperwork and include it with the return shipment. If FedEx tries to collect duties for the repaired item, refuse the package and notify us ASAP. You are responsible for shipping charges to and from Magnatrack. Please make sure your return ship-to address is correct.